I can refuse last minute orders. The average time for order processing is 1 - 2 weeks in russia, and 1 - 4 weeks in destination country. If an order is stuck, i can help you only if its stuck in russia. If an order has arrived to the country of destination, you will have to get in touch with your local post office. Materials:fayx fur, syntepon, wire (this allows the ears to change shape). Size: ears 910cm + tail 70cm. Can not be washed or wet. Important the final product type may differ from the photos. You can choose color and design of a product (specify color and the size in the message). I accept individual orders for ears and tail.